Return and Refund Policy

Thank you for your purchase. We hope you are satisfied. However, should you be anything less than completely satisfied for any reason, you may return the item to us. You can find further information regarding our return policy below.

RETURNS

To receive a refund, you must return the product within 14 calendar days of the date of purchase. The product must be in its original condition and show no signs of damage whatsoever.

RETURN PROCEDURE

To return an item, please contact our customer service team to obtain the return address. Once you have received the address, securely place the item back into its original packaging and [include your proof of purchase].

In some cases, return shipping is free of charge. If you return an item and the reason for the return is not due to an error on the part of gifttn.com, the cost of return shipping will be deducted from your refund.

REFUNDS

Upon receipt and inspection of your return, we will process your refund or exchange. Please allow at least 14 days for us to process your return or exchange once we have received your item(s). Depending on your credit card provider, refunds may take 1–2 billing cycles to appear on your credit card statement. We will notify you via email once your return has been processed.

EXCEPTIONS

The following items are exempt from returns and exchanges:

Perishable goods
Underwear
Gift cards
Personalized items
Digital products

In the event of defective or damaged products, please contact us using the contact details provided below to arrange a refund or exchange.

QUESTIONS

If you have any questions regarding our return policy, please contact our Support Center.

NOTE

If the return is initiated by the customer, the customer is responsible for covering the shipping costs. The exact costs depend on the selected shipping service provider.

Should the received goods be damaged or incorrect due to an error on our part, the customer will not be responsible for the shipping costs.